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Customer Service Sales & Marketing Human Resources Leadership & Innovation
Customer Service Management

This course is craft to empower participants with better communication skills, tools, and techniques, enabling them to facilitate better relationships with customers in the future. It will help its learners acquire a more adaptable behavior according to the customer they are serving; it will also enable them to connect emotionally with the customers.

Communication and Relationship Management Skills

In this course, will teach you how to position yourself for success, keep communication lines open during implementation of your project, and create connections that are the foundation for lasting relationships that lead to repeat business. Plus, get tips for leveraging client relationships to sell to the entire organization

Customer Service

In this course, you will understand the importance and benefits of having excellent customer service skills, master effective customer handling techniques and best practices, explain how to employ expected workplace etiquette, learn how to evaluate customer service through feedback and staff training, and develop high customer service standards within your organization.

Sales Management

This course is a baseline for managers and what works best for your style and your team. Whether you’re a new sales manager or have been managing a sales team for years – this course will guide you through crucial strategies, tips, and best practices.

Digital Marketing Strategy

Fast-track your career in digital marketing with practical training in the top nine digital marketing domains — inbound, content marketing, SEO, website optimization, video marketing, digital advertising, email marketing, social media, and analytics.

Professional Selling Skills

This course enhances sellers’ ability to discover and meet customer needs, improving real-time interactions with buyers. It’s a research-based training program suitable for all sellers, focusing on skills essential for achieving quotas, new business development, and account growth.

Positive and Healthy Work Environment training

This training provides a holistic approach to creating a positive, inclusive, and healthy workplace culture. Participants learn to: Communicate effectively, resolve conflict, and collaborate effectively to foster positive relationships. Manage stress, achieve work-life balance, and be mindful of mental health to support employee well-being. Promote diversity and inclusion to create a respectful and accepting environment. Lead and motivate teams with emotional intelligence. Follow workplace policies and safety protocols, and value recognition programs to enhance job satisfaction. By the end of the training, individuals are empowered to contribute to a positive, inclusive, and healthy work environment, resulting in increased productivity and employee satisfaction.

Company Learning and Development Program training

This training provides a structured approach to employee growth and skill enhancement. Participants learn about the program’s objectives, benefits, and resources. They explore personal development planning, goal setting, skill gaps, and learning methods. The training emphasizes continuous learning, knowledge sharing, and career advancement. Participants are encouraged to take ownership of their development and align their growth with company objectives, leading to improved performance and organizational success.

HR Business Partner Training

This training equips HR professionals with the skills to partner with business leaders and drive HR initiatives that support business goals. Participants learn about HR business partnering principles, effective communication, stakeholder management, and consulting skills. They explore talent acquisition, employee relations, performance management, talent development, workforce planning, organizational design, change management, data analytics for HR decision-making, and HR metrics and KPIs. By the end of the training, HR professionals are prepared to contribute to the overall success and growth of the organization.

Managing Employee Performers Training

This training equips managers with essential skills to oversee and improve employee performance. Participants learn to set clear expectations, provide regular feedback, and conduct performance evaluations. They also explore performance improvement plans, recognition programs, goal setting, strategies for addressing underperformance, and coaching and development techniques. By the end of the training, managers are prepared to create a high-performing team.

Motivate and Develop Employees Training

This training gives managers and leaders the tools and techniques to enhance employee engagement and growth. Participants learn to motivate and empower employees through goal setting, performance feedback, career development, coaching, and mentoring. They also explore building a positive work culture, promoting work-life balance, and effectively addressing employee concerns. By the end of the training, participants are equipped to motivate and develop their teams, leading to increased productivity and job satisfaction.

Applied AI for Human Resources Training

This training equips HR professionals with the knowledge and skills to leverage AI in HR practices. Participants learn about AI applications for talent acquisition, employee performance analytics, sentiment analysis, attrition prediction, chatbots, and ethical considerations. They also explore data privacy and bias mitigation. By the end of the training, HR professionals are equipped to apply AI technologies effectively to streamline HR processes, make data-driven decisions, and enhance overall HR efficiency and effectiveness.

Talent Management Training

This training equips HR professionals with the expertise to attract, nurture, and retain top talent. Participants learn about talent acquisition strategies, employer branding, recruitment techniques, performance management, feedback, development planning, succession planning, leadership development, and retention strategies. The training emphasizes creating a positive employee experience, fostering a culture of continuous learning and growth, and using workforce analytics for data-driven talent decisions. By the end of the training, HR professionals are equipped to design and implement comprehensive talent management initiatives, ensuring a skilled and motivated workforce that drives organizational success.


L&D Professional Training

This training provides comprehensive instruction for learning and development (L&D) professionals to excel in their roles. Participants learn about adult learning principles, instructional design, and training needs analysis. They explore various learning methods, training delivery techniques, facilitation skills, and evaluation methods. The training emphasizes L&D strategy development, talent development, and leadership development initiatives. Participants also gain expertise in using learning technologies and platforms to enhance employee learning experiences. By the end of the training, L&D professionals are equipped to design, deliver, and measure impactful learning programs, fostering a culture of continuous learning and development within the organization.

Creative Leadership

In this course, you will engage in Creative Leadership at both an individual and collective level, utilizing the attributes, tools, and frameworks of Creative Leadership for personal and professional growth. You will also learn to appreciate the significance of Empathy, Clarity, and Creativity in your interactions with colleagues, clients, and partners, recognizing their importance in ideation, research, and project delivery.

Innovative Management

The course includes a set of tools that allow managers plus workers or users to cooperate with a common understanding of processes and goals. It will equip you with the skills to set up a strategy that leverages systematic innovation approaches while developing internal capabilities and competencies to drive and support your organization’s innovation process.

Design Thinking

This course explains how design thinking is used to empathize, define, ideate, prototype, test, and refine. It covers the purpose of each phase and how to apply it to your planning and design processes. You will be equipped with methods you can implement to uncover the needs of your customers, define findings, derive insights, and create innovative solutions


Strategy Management

In this course you will understand the tools and frameworks in strategic management, analyze organizational resources and competencies, explore the importance of strategic planning and implementation in organizations, critically evaluate the role of strategic management within organizations, apply theories, concepts, and frameworks from strategic management to analyze and explain the strategy in organizations

Global Learning Adventures

Explore Our Overseas Training Destinations!

Rome

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Prague

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Paris

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Krakow

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Supply Chain Finance Project Management Business Performance
Supply Chain

This course is a comprehensive overview of supply chain management, covering everything from sourcing and manufacturing to distribution and delivery. You’ll also learn about the latest trends and challenges in SCM, such as globalization, ethics, and sustainability.

Logistics Management

This course provides a comprehensive overview of logistics management, covering all key topics, including: Supply chain management, Transportation management, Warehousing management, Inventory management, Global logistics, Sustainable logistics. You will also learn about the latest trends and challenges, such as e-commerce and sustainability.

Leading with Finance

This course will help you understand the key financial levers that drive financial performance. Discover how and why finance is concerned with cash flow versus profits and why that matters for your business and budget. Identify ways to create and measure value in order to evaluate and pitch potential projects, Examine how capital markets work and how they affect your business, and develop a financial intuition that will give you the confidence to make effective decisions in your career and life.

Financial Accounting

This course will help you discover how balance sheets, income statements, and cash flow statements are developed and how each interacts. Evaluate the financial health of a business using financial statements. Understand GAAP and IFRS standards. Prepare and evaluate financial forecasts to make strategic decisions. Value a venture, project, or investment opportunity and perform a sensitivity analysis.

Accounting Fundamentals

This course provides a comprehensive overview of accounting fundamentals, including the accounting cycle, financial statements, journaling and posting transactions. You will learn how to use accounting to record and report financial transactions, prepare financial statements, and analyze financial data. You will also explore the different types of accounting, such as financial accounting, managerial accounting, and tax accounting.

Accounting Principles and Standards

This course provides a comprehensive overview of the fundamental accounting principles and standards that underlie financial reporting. You will learn about the accounting equation, revenue recognition, expense recognition, and asset and liability valuation. You will also explore the different types of accounting standards, such as Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS).

Reading Financial Statements

This course provides a comprehensive overview of financial statements, including the balance sheet, income statement, cash flow statement, and financial footnotes. You will learn how to read and interpret these statements to understand a company’s financial performance, position, and cash flow. You will also explore how to use financial statements to identify key trends, assess risks and opportunities, and make informed investment and business decisions

Financial Modeling

This course teaches you how to construct and balance a 3-statement financial model, a critical skill needed for many finance and accounting roles. Understand how the income statement, cash flow statement, and balance sheet can be used to analyze the financial health of a company. Build debt and equity schedules properly with corkscrews, including a line of credit with a cash sweep mechanism. Review circular loops in the financial model and connect them to a switch to control the model circularity.

Finance for non finace managers

This course teaches you the essential financial concepts and tools you need to succeed at any employment level and position. You will learn to apply finance fundamentals to improve budget management, increase profits, and assess the financial performance of business activities. You will also gain an understanding of financial and accounting terminology and feel more confident communicating with finance professionals.


Treasury and Cash Management

This course provides a comprehensive overview of the modern role and practices of treasury professionals, covering cash management, cash forecasting, treasury funding, and investing. You will learn how to use the latest technologies to optimize treasury operations and ensure your organization’s financial stability and solvency.

Financial Accounting and Reporting

This course provides you with the essential knowledge and skills to produce accurate and reliable financial reports that meet all regulatory requirements, regardless of the changes ahead. Also, it covers the fundamental principles and practices of financial accounting, as well as the latest accounting standards and regulations. You will learn to record, report, and disclose all business transactions, including regular and unusual activities.


Preparing Financial Statements and the Annual Report

Financial statements and annual reports are key communication channels between companies and stakeholders. By attending this course, you will be able to prepare financial statements per the International Financial Reporting Standards (IFRS), allowing you to maintain your company’s financial reporting transparency and credibility.


Financial Analysis

This course brings together the key elements of financial statement analysis. It will enable participants to ask the right questions, see the real risks facing businesses and investors, feel more confident in their ability to comment on business activities and performance and analyze financial health for management. These skills and the required technical knowledge will be practiced throughout the course using interactive examples and case studies, putting theory and technique into context.

Foreign Exchange, Money Markets and Derivatives

The global FX and money markets are essential to the global financial system, powering trillions of dollars in transactions daily. This course provides a comprehensive overview of the instruments and activities of these markets, with a focus on the current profile, lessons learned from the 2007-09 financial crisis, and latest market developments.


TAX training

The TAX Training in UAE is a comprehensive program that equips professionals and businesses with the knowledge to navigate the UAE’s taxation landscape. Participants learn VAT, corporate and individual tax, international taxation, compliance, planning, and stay updated with the latest tax trends. Gain confidence in making informed decisions and optimizing tax liabilities for business success.

Project Management

In this course, you will learn about project management, including concepts, tools, and techniques. You’ll understand the role of a project manager and the various project life cycle phases. Additionally, you’ll be able to differentiate between different project management methodologies and choose the most suitable one for a specific project.


Job Evaluation, Job Grading & Salary Structure

This course provides a comprehensive and practical approach to job evaluation, job grading, and salary structure development. You will learn how to Conducta job analysis to gather information about the tasks, responsibilities, and qualifications of each job in your organization. Evaluate jobs using various methods to determine their relative value and importance. Group jobs into grades based on their similarity in value and importance. Develop a salary structure that is fair, competitive, and aligned with your organization’s business goals.

Performance Management & KPIs

This course provides a comprehensive overview of performance management and KPIs, including their importance, benefits, and best practices. You will learn how to set clear performance goals, develop effective performance management systems, and use KPIs to measure and track performance. You will also explore how to use performance management to support employee development and organizational growth.

Business Reports and Dashboards

Attending this course will help you reach advanced Excel levels to produce such important reports. The course starts with pivot tables, the most important tool ever created for data reporting, analysis and reconciliation. It then continues with high-level modelling techniques, integration and report visualization, and it ends with automation. Your takeaway is guaranteed to add value to your daily and periodic tasks. This course is a must for every intermediate-level Excel user.

Strategy Management

In this course you will understand the tools and frameworks in strategic management, analyze organizational resources and competencies, explore the importance of strategic planning and implementation in organizations, critically evaluate the role of strategic management within organizations, apply theories, concepts, and frameworks from strategic management to analyze and explain the strategy in organizations